Amadeus today announced the acquisition of SkyLink, an AI-first technology company headquartered in New York, specializing in orchestration and conversational automation for the travel industry.
Founded to transform the corporate travel experience, SkyLink has built a proprietary AI architecture and multilayer orchestration engine designed to integrate simply and seamlessly into chat platforms. This enables travelers to book and manage flights and hotels conversationally in seconds, while businesses benefit from meaningful cost savings and productivity gains as their employees unlock time for higher-value work.
With adoption accelerating quickly and tens of thousands of bookings already completed, SkyLink has demonstrated how thoughtfully designed AI can raise the bar for speed, simplicity, and user satisfaction in travel.
A Strategic Fit
Against a backdrop shifting from proof of concepts to real-world AI adoption, this acquisition underpins Amadeus' strategy to deploy AI use cases that deliver meaningful value across the travel industry — grounded in scalability and operational reality.
SkyLink's AI-native framework complements Amadeus' global scale, robust technology stack, suite of APIs, and deep industry expertise. Operating across more than 190 markets and processing billions of search requests and millions of travel transactions daily, Amadeus' infrastructure enables AI to be applied reliably and at volume, supporting more relevant and efficient traveler interactions.
Immediate and Long-Term Impact
One immediate benefit is SkyLink's complementary technology to support the evolving needs of Travel Management Companies (TMCs). This will enhance and extend Amadeus' solution capabilities for corporate travel, particularly expanding its strong customer base in North America.
Over time, Amadeus will expand these AI-driven conversational capabilities beyond corporate travel — across airlines, airports, hospitality, and the wider travel ecosystem. The goal: deploy AI-powered conversational companions that support travelers before, during, and after their journey, allowing travel providers to deliver more seamless and responsive experiences at scale.
Strategic partnerships with leading technology companies and targeted investments support Amadeus' long-term approach to applying AI where it delivers real operational value. Guided by a robust AI ethics framework, Amadeus ensures that cutting-edge AI is developed responsibly, securely, and with meaningful impact for the industry.